Return Policy — Kids Bestprice

At Kids Bestprice, we want you and your little ones to be completely happy with your purchase. If something isn’t quite right, we are here to help make the return process as smooth as possible.

Please review our return guidelines below.

1. Return Window

  • You may return eligible items within 7 days of the original delivery or purchase date.
  • Items requested for return after 7 days unfortunately cannot be accepted.

2. Eligibility Requirements

Incorrect, damaged or defective products at delivery qualify for a return. 

To qualify for a return, items must meet the following conditions:

  • Condition: Unused, unworn, and in their original, undamaged packaging.
  • Tags & Manuals: All original tags, labels, manuals, and accessories must still be attached and included.
  • Proof of Purchase: A valid receipt, order confirmation email, or order number is required for all returns.

Important Note on Safety & Hygiene: For health and safety reasons, car seats, opened pacifiers, feeding accessories, and bathing items that have been removed from their sealed packaging cannot be returned unless they arrive defective or damaged.

3. Non-Returnable Items

The following items are final sale and cannot be returned:

  • Gift cards
  • Clearance or final sale items
  • Personalized or custom-made products

4. Refund Methods & Processing Time

  • Original Payment Method: Refunds will be issued back to your original form of payment once your return is received and inspected.
  • Processing Time: Please allow 3 to 5 business days for the refund to process and appear on your statement, depending on your financial institution.
  • Shipping Costs: Original shipping fees are non-refundable. If you received free shipping on your order, the actual cost of outbound shipping may be deducted from your refund amount.

5. Return Shipping Options

  • In-Store Returns: You can return online or in-store purchases free of charge at any Kids Bestprice retail location. Just bring the item and your order confirmation.
  • Mail-in Returns: If you are shipping your return back to us, you are responsible for return shipping costs unless the item arrived damaged or defective. We recommend using a trackable shipping service, as we cannot guarantee we will receive your returned item.

6. Damaged or Defective Items

We will not ship damaged, defective products or incorrect products. However, if your item arrives damaged, do not collect it from the dispatcher. Notify us immediately via a phone call, Whatsapp chat or email. We will send you a replacement or process a refund. Please contact our customer support team the same day of delivery. We will gladly arrange for a replacement or a full refund, including any shipping charges, at no extra cost to you. 

7. Change of Mind on Non Defective items

Customers are free to change their minds after items have been received. We can only provide replacement options or store credit in the absence of a suitable replacement. Shipping fees are non refundable. 

  • In-Store Returns and replace only: You can return  in-store purchases free of charge at any Kids Bestprice retail location and also pick replacement options at thesame location. 
  • Mail-in Returns: If you are shipping your return back to us, you are responsible for return and replacement shipping costs. We recommend using a trackable shipping service, as we cannot guarantee we will receive your returned item.